Disability Access Service, Video Chat Spe, DC (Tampa, FL) - Full Time
申請 稍後繼續申請 Job ID 1217838BR 職位地點 坦帕, 佛罗里达州, 美國 有意工作的公司 Walt Disney World Resort 張貼日期 2024/08/08工作概要:
Join the Disney Central Team as a DAS Video Chat Team Specialist!DAS Video Chat Cast Members are entrusted with the rewarding responsibility of assisting Guests in registering for the Disability Access Service! They service their accessibility needs using our many services available for Guests with disabilities while using shown knowledge of our property, products, and services. Cast Members assist Guests in their DAS Advance Planning bookings, ensuring an outstanding experience.
The starting pay rate for this position is $18.15/hour
職責:
- Proactively and efficiently answer Guest accessibility-related questions for our Guests with disabilities to resolve Guest needs, provide information, and handle situations related to Accessibility Services
- Communicate efficiently thru video/phone calls and able to balance multiple chat interactions while being actively engaged in video calls
- Using symptomatic challenges to settle level of support needed of various disabilities (e.g. hearing, mobility, visual, cognitive)
- Ability to assess situational examples to gain understanding of Guest challenges
- Offer a single point of contact to assist Guests with disabilities for pre, during and post visit conversations
- Facilitate accessibility conversations about all services to settle which service best aligns with specific challenges the Guest experiences
- Proficient in recommending accessibility services and resources available for Guests to improve support
- Ability to make confident decisions while understanding when to raise concern to Coordinator/ Working Lead/Salaried Leader
- Able to maintain integrity in intensified interactions
- Able to seek consult in difficult conversations
- Provide general Resort information and Itinerary planning support based on accessibility needs
- Provide alternative options and solutions to Guests who may not qualify for the Disability Access Service and efficiently handling Guests concerns as needed
基本條件:
- Knowledge and interest of Disney property, products & services, and delivering outstanding Guest Service
- Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
- Able to handle conflict resolution through a balance of integrity and partner resourcing
- Demonstrate strong problem solving-decision-making skills
- Ability to handle confidential information
- Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
- Comfortable being on camera in video chat
理想條件:
- Previous experience working with individuals with disabilities or accessibility needs
- Experience in related roles such as Guest Services, Guest Relations or Internet Help Desk
- Heightened knowledge of Theme Parks and Guest Tools (e.g., Disneyland App and My Disney Experience)
- Bilingual
- Knowledgeable of Services for Guests with Disabilities at the Walt Disney World Resort
- Knowledge of the following is a plus: Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya
其他資訊:
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
關於 Walt Disney World Resort:
自 1971 年開幕以來,華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日,來自世界各地數以億計的賓客均慕名而來,到訪這個奇幻之地,享受一趟迪士尼假期。透過創意、創新和科技的結合,度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承,透過無與倫比的細節和超卓的賓客服務,將迪士尼的魔法栩栩如生地呈現於賓客眼前。
關於 The Walt Disney Company:
Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 Disney Destinations, LLC, 其所屬的業務部門是 Walt Disney World Resort。
Disney Destinations, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會,不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境,並與瞬息萬變的世界息息相關。