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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Booking Advisor, M/F – Spanish Market, Fixed-Term Contract

申請 稍後繼續申請 Job ID 877917BR 職位地點 Marne-la-Vallée, 巴黎, 法国 有意工作的公司 Disneyland Paris 張貼日期 2021/11/22


Department Overview

Our Marne-la-Vallée Central Reservations Office has today over 450 employees including our Sales and Customer Relations teams. We are available every day to answer to our clients preparing their visit to Disneyland Paris. We reply to their queries and requests by telephone, email or chat, in 6 different languages (French, English, Dutch, German, Spanish and Italian).

Your missions?

You are the first contact with Disneyland Paris, you will take on the daily challenge of bringing the Disney’s magic to life via telephone/live chat and email, offering a warm welcome and the highest service standard whilst keeping a solution and sales-oriented approach.
You will manage inbound and outbound interactions with customers (individuals, trade, employees,...) through omnichannel tools (phone, email, chat...) in order to provide the most suitable solution to our customers’ needs (information, sales, reservations,...), all of this keeping in mind our Five Keys: Safety, Courtesy, Show, Efficiency and Inclusion.

In addition, you will have the following responsibilities:
  • To advise and inform our individual clients and travel agents in their respective language about all our products (stays, hotels, tickets, transport (for some markets), annual passports, excursions, dinner shows, restaurants, birthday parties, etc.) by telephone, e-mail and/or live chat.
  • Ensure customer satisfaction by managing their needs from A to Z during the entire booking process
  • Interact with our internal stakeholders (hotels, park visitor relations, etc.) and external partners for specific requests (events, medical needs, dietary restrictions, etc.)

The keys to your success?
You demonstrate a strong team spirit, you like challenges and you are motivated by sales objectives related to DLP’s products and services.
You are comfortable using the telephone, you are a proficient user of Microsoft Office (even when using several applications at the same time) and have a great sense service as well as an appetite for new technologies and social networks.
You have already demonstrated your skills during a first experience in sales or in the tourism industry.
You have excellent active listening skills and are fluent in French (C1), English (C1) and Spanish (C1) in order to be able to interact with our international customers.

Aware that our visitors come from all over the world, you know how to be flexible and are ready to make yourself available to answer their questions by adapting to our Central Reservation Office working hours (we are open 7 days a week, from 8.45 am to 8:15 pm).

Additional Information
This opportunity is for a fixed-term contract, for the following dates:
  • 17th january to 30th september 2022
You will start your new role after 6 weeks of successful training (with calls being taken from week 2).
You will be provided with DLP products knowledge, sales techniques, IT tools and systems training, as well as a personalized integration program.


關於 Disneyland Paris:

Disneyland® Paris 是一間令夢想成真的公司。我們的演藝人員在台前幕後工作,發揮多種職業所長。他們的使命:在我們的 2 個主題公園和 7 間酒店以及 Disney Village 為每位客人提供難忘的 Disney 體驗。我們團隊的熱情與熱心使我們公司成為歐洲首屈一指的旅遊目的地!


關於 The Walt Disney Company:

華特迪士尼公司,以及其附屬公司及隸屬機構,是頂尖多元化國際家庭娛樂及媒體企業,業務遍及以下範疇:媒體網絡、樂園及度假區、影城娛樂、消費產品與互動媒體。迪士尼在 1920 年代起步之初,只是一間卡通工作室,發展至今已成為娛樂界的翹楚。迪士尼昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事及體驗;其故事、人物和體驗於世界各地均家傳戶曉。我們在 40 多個國家地區營運業務,僱員及演藝人員攜手協力,創造全球和當地都珍愛的娛樂體驗。

這個職位隸屬於 EURO DISNEY ASSOCIES SAS, 其所屬的業務部門是 Disneyland Paris

申請 稍後繼續申請