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Spa & Merchandise Director, $135,000 - $181,000

申請 稍後繼續申請 Job ID 10088388 職位地點 Kapolei, 夏威夷州, 美國 有意工作的公司 Aulani, A Disney Resort & Spa 張貼日期 2024/06/18


Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcomed. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?

As a Spa & Merchandise Director, you will have key responsibilities for advising the operations in both the Laniwai Spa and Merchandise areas within the resort. The right person for this role will be a leader capable of building cohesive and motivated teams, provide strategic leadership and drive operational excellence and efficiencies across the two lines of businesses. You will lead operational budgets and inventory; implement and improve current marketing programs.  Must also be able to maintain the highest possible standards of preparedness in order to provide the friendliest, most accommodating first impression in exceeding the guests and cast members expectations.

This Full-time position reports to the General Manager and will be working onsite at our breathtaking Aulani resort on the island of Oahu, Hawaii.

What will you do?

  • Build, mentor and lead teams of leaders responsible for guest interactions, experience expectations and provide overall support within the Spa and Merchandise lines of businesses.
  • Build and share operational goals, performance standards and metrics to accurately align with the Company’s Mission, Vision and Values
  • As part of the Executive Committee Team, provide subject matter expertise and vision into strategic operating plans about innovation and continuous improvements.
  • Offer and sell concepts and ideas to management, peers, and employees.
  • Build, implement and/or improve spa marketing programs/groups, through Sales and Marketing Department
  • Lead all aspects of and handle all financial profit and operating expenses, including revenue generation, cost containment, and resource optimization for the business
  • Actively engaging to the preparation of the annual operating and capital plan
  • Maintain a good working relationship with guests, groups, personnel from other departments and senior management.
  • Champion a positive environment that builds community and trust by supporting the delivery of the Five Keys Basics and modeling the Disney Leader basics. Serve as a leader who guides and instills phenomenal service excellence in all employees.

Here’s what you’ll need to be successful in this role:

  • 5+ years of experience in Spa and Merchandise/Retail Management with a consistent track record of leading large teams up to 100 employees
  • In-depth knowledge of Spa Operations and Development, Health, Fitness, Wellness or related fields and Spa/Fitness licensing requirements
  • Validated knowledge and passion in providing excellent Retail Guest Experiences
  • Validated strong negotiating, mentoring, influencing, organizational, planning and partnership skills
  • Proven track record to encourage and drive passion and team partnerships commitment to excellence

It would be a plus if you also have these skills and education:

  • Extensive resort and hospitality experience.
  • 2 years of spa pre-opening experience, including experience in the design and construction process.
  • Strong customer service orientation and skills.
  • Strong budgetary, projections, and cost control skills.
  • Clear, concise written and verbal communication skills.
  • Excellent time management organization skills
  • Professional work experience in the local market
  • Advanced degree, preferably in a relevant field of Hotel, Spa Management, Hospitality, Retail, which will assist the candidate in the job functions

Benefits and Perks:

  • Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

The hiring range for this position in Hawaii is $135,000 to $181,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

關於 Aulani, A Disney Resort & Spa:

Aulani, Disney Resort & Spa 將夏威夷島嶼的自然美景與精神融合在一起,並帶著 Disney 神奇魔力,迎接並頌揚夏威夷文化與故事。該度假勝地位於奧胡島上,佔地 21 英畝,度假村專為家庭設計,可讓您在藍天和美景中探索夏威夷的文化、歷史和傳統。演藝人員將栩栩如生地重現這些夏威夷的故事,同時保持 Disney 的著名服務和休閒娛樂活動。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 DVC Hawaii Management Company, LLC, 其所屬的業務部門是 Aulani, A Disney Resort & Spa

DVC Hawaii Management Company, LLC 是提供平等機會的僱主。申請人將獲考慮聘僱,而不分種族、膚色、宗教、性別、國籍、性取向、性別身份、殘疾或受保護退伍軍人身分。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境,並與瞬息萬變的世界息息相關。

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