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PBX Phone Operator - Full Time, $30.44/Hour

申請 稍後繼續申請 Job ID 1175425BR 職位地點 Kapolei, 夏威夷州, 美國 有意工作的公司 Aulani, A Disney Resort & Spa 張貼日期 2024/05/13

工作概要:

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:
  • 100% full coverage of healthcare for you and your eligible dependents
  • 100% paid tuition at network schools
  • Free lunch
  • Free parking
  • Free theme park admission and much more!
Operators are responsible for providing the Guest’s first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request.

職責:

  • Responsible for constant communication with Guests/Cast Members via a phone station
  • Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries (“a smile in your voice”)
  • Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.
  • Previous computer experience- requires use of internet and other application systems
  • High guest service expectations, initiative and ability to hold a conversation with a Guest
  • Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
  • Requires high attention to detail and exceptional listening skills
  • Must have schedule flexibility
  • Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge
  • May also be cross utilized with the following roles, including, but not limited to:
  • Front Desk and Arrival Staff Agent – Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation
  • Concierge Agent- assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels

基本條件:

  • Must have Graveyard availability
  • Previous cash handling experience
  • Previous computer experience
  • Ability to perform in a fast-paced and sometimes stressful working environment
  • Ability to multi task
  • Ability to confidently utilize service recovery methods
  • Enthusiastic about interacting and helping guests
  • Receptive to special requests
  • Willing to follow instructions and take direction
  • Availability Requirements:
  • Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
  • Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.

理想條件:

  • Knowledge of Japanese language is highly preferred
  • Knowledge of Hawaiian language preferred
  • Previous work experience in a Hotel/Front Desk environment
  • Previous experience in a high volume, fast paced office type environment
  • Previous Leadership experience

其他資訊:

SCHEDULE AVAILABILTY
This position is Full-time; must be available for all days and shifts
Our Resort operates 24 hours a day, 365 days a year.


SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.



The pay rate for this role in Hawaii is $30.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.


關於 Aulani, A Disney Resort & Spa:

Aulani, Disney Resort & Spa 將夏威夷島嶼的自然美景與精神融合在一起,並帶著 Disney 神奇魔力,迎接並頌揚夏威夷文化與故事。該度假勝地位於奧胡島上,佔地 21 英畝,度假村專為家庭設計,可讓您在藍天和美景中探索夏威夷的文化、歷史和傳統。演藝人員將栩栩如生地重現這些夏威夷的故事,同時保持 Disney 的著名服務和休閒娛樂活動。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Vacation Club Hawaii Management Company, LLC, 其所屬的業務部門是 Aulani, A Disney Resort & Spa

Disney Vacation Club Hawaii Management Company, LLC 是提供平等機會的僱主。申請人將獲考慮聘僱,而不分種族、膚色、宗教、性別、年齡、國籍、性取向、性別身份、殘疾、受保護退伍軍人身份或聯邦、州份或地方法律所禁止的任何其他基礎。Disney 培養商業文化,所有人的想法和決策都有助我們發展、創新、創造最好的故事,並與瞬息萬變的世界息息相關。

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