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Sr. Network Voice Engineer – Shipboard Systems

申請 稍後繼續申請 Job ID 10097857 職位地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 張貼日期 2024/09/23

工作概要:

Sr. Network Voice Engineer – Shipboard Systems

The Sr. Network Voice Engineer – Shipboard Systems will focus on providing technical support for Disney Cruise Line’s telecommunications systems aboard its fleet of ships, islands, and world-wide ports. The role requires knowledge of both TDM and IP telecommunication configurations and related components within a hospitality environment.

ROLE RESPONSIBILITIES

  • Provide technical support, administration, configuration, and optimization of telecommunications systems and services for Disney Cruise Line fleet of ships, islands, and world-wide ports
  • Provide tier 1, 2 and 3 support for telecommunications systems consisting of Cisco PBXs, HMS, wireless DECT systems, wiring, and legacy adjunct systems
  • Analyze, diagnose and resolve issues related to telecommunications systems’ software and hardware; effectively partner with shipboard engineers, vendors and internal partners as needed
  • Perform tier 1, 2 and 3 troubleshooting and provide support for satellite, tie line and onboard communication services; effectively partner with service providers for problem resolution
  • Maintain communication with management and shipboard engineers on all issues, including critical and widespread outages
  • Responsible for medium to large projects, as assigned; ensure success of projects by effectively partnering with telecommunications vendors and internal stakeholders, coordinating and directing activities related to project goals and completion, providing project reports, and documenting project status and related information
  • Ensure all maritime safety and security protocols related to telecommunications systems and services are consistently maintained
  • Partner with shipboard teams to develop, design and implement complex programming and routing within ACD and non-ACD environments
  • Conduct health checks and annual audits of shipboard telecommunications systems; review and analyze results
  • Provide shipboard teams with technical training relative to telecommunications systems, equipment, features, and functionality
  • Foster and maintain effectual relationships with telecommunications vendors and internal partners relative to the procurement of telephony products and services
  • Develop SOGs and other documentation relative to telecommunications procedures, processes and troubleshooting as needed
  • Maintain a current and thorough knowledge of supported hardware, software and solutions, wireless and satellite technologies, wiring, and diverse telecommunications services, as well as, business and application functionality to effectively service and support shipboard teams’ needs
  • Learn and master configurations, programming, administration, call routing, and end user interfaces of new hardware, software, applications, and services
  • Open, manage and close service request tickets for support activities; provide monthly service activity report for all tickets
  • Provide 24x7 technical support as needed for shipboard operations

BASIC QUALIFICATIONS

  • Minimum 5 years’ experience configuring, implementing, and supporting VOIP platforms or systems of related Telecommunications administration and programming experience or equivalent
  • Minimum 5 years’ experience supporting Cisco Unified Communications Manager/Contact Center Express and related adjunct systems in a multi-site environment
  • Demonstrated strong analytical, organizational, and decision-making skills
  • Demonstrated troubleshooting and problem resolution skills
  • Proven ability to develop and analyze complex telephony programming
  • Desire to learn new telecommunications platforms and systems for support purposes
  • Demonstrated exceptional interpersonal skills with the ability to foster and maintain effectual relationships with stakeholders and users
  • Proven technical support provider with a strong passion for delivering service excellence
  • Demonstrated technical knowledge of telecommunications and call center systems, services, applications, and operations
  • Proven ability to read and interpret technical documents such as installation manuals, safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to conduct one-on-one and small technical training classes for Shipboard Officers and Engineers
  • Demonstrated proficiency in Microsoft Office including Word, Excel, Power Point, and Visio
  • Excellent oral and written communications skills
  • Proven ability to be a self-starter with minimal supervision and follow-up
  • Proven ability to effectively prioritize assignments while working in a fast-paced environment with tight deadlines
  • Proven strong sense of urgency and attention to detail
  • Proven team player with the ability to work effectively with all levels of Cast and Crew Members

PREFERRED QUALIFICATIONS

  • Proven knowledge of Disney Cruise Line's shipboard telecommunications operations and organization
  • Proven knowledge of Hotel Management Systems (HMS) and integration with a PBX system
  • Proven knowledge of carrier or satellite telecommunications systems

REQUIRED EDUCATION

  • Bachelor’s degree in Telecommunications, Computer Science, Engineering or related technology field

PREFERRED EDUCATION

  • Current Specialist or Professional Cisco Collaboration certification

ADDITIONAL INFORMATION

  • Able and willing to work flexible hours, including weekends, nights and holidays
  • Domestic and international travel will be required


關於 Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等,將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩,在美國、歐洲和亞洲擁有六大度假勝地;一流的郵輪航線;廣受歡迎的度假擁有權計劃;以及屢獲殊榮的家庭探險導遊業務。此外,迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一,以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Attractions Technology LLC, 其所屬的業務部門是 Disney Experiences

Walt Disney Attractions Technology LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會,不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境,並與瞬息萬變的世界息息相關。

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