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Manager, Technology (Program and Project Management)

申請 稍後繼續申請 Job ID 897719BR 職位地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Parks, Experiences and Products 張貼日期 2021/12/14


The Manager, Technology (Program and Project Management) is responsible for leading the delivery of large scale software development across multiple disciplines and Lines of Business for the Retail Technology organization. This role blends program management, project delivery, people management and growth, along with financial and business acumen. This leader will ensure on-time and on-schedule delivery across a variety of programs and projects, leading a team of Program and Project Managers and working closely with Product, Technology, Design and Operations Managers and Directors. The Manager will possess strong knowledge of multi-channel ecommerce and have Program and Project Managed large scale initiatives.


  • A leader with a “big picture” delivery mindset which encompasses large programs, projects and sustainment products. The delivery lead has a broad view of the delivery landscape in a highly matrixed organization which allows for proactive strategic action to keep all programs/projects and sustainment work on track for successful delivery
  • Owns end to end delivery of large programs/projects and sustainment products
  • Builds and maintains positive and productive working relationships with international business partners (North America, EMEA, APAC, LATM)- Directors and above
  • Communicates/reports concise status and send to Sr. Leadership on projects/programs and sustainment efforts on a regular cadence that encompasses the entire delivery landscape
  • Proactively works to look ahead at potential issues and actively works with Project/Program Managers and Scrum Masters to mitigate them
  • Coordinates with program/project managers to develop budgets and timelines and drive the CAR process to obtain funding and scrum masters as needed for sustainment tracks
  • Is familiar with the product management role and is able to work with business partners to understand, compile/group efforts and work together to prioritize work efficiently maximizing value towards strategic plan/KPIs/OKRs
  • Delegates tasks to program/project managers as needed
  • Oversees the design, testing, and deployment processes for multiple concurrent complex engagements
  • Coaches Product Organization team on backlog refinement and prioritization
  • Intervenes when development is at risk of being behind schedule for both programs/projects and sustainment
  • Helps draft SOWs/Agreements with vendors
  • Ensure clear vendor delivery guidelines are met for programs/projects and/or sustainment work including metrics, status, budgets, timelines, quality, etc.
  • Ensures that team maintains high level of competence and operational excellence
  • Performs vendor negotiations for delivery rates
  • Evaluates the performance of program managers as well as engineers and determine training needs
  • Participates in suggestion, implementation, and refinement of new and existing processes and procedures on department and company level
  • Makes critical business decisions to meet business partner expectations
  • Ensures discussions and decisions lead towards resolution and/or desired outcome
  • Ensures right people are assigned to the right assignment and coordinates hiring activities
  • Set policies, governance and other forms of delivery guidance that effectively orchestrate the overall delivery process and suggests improvements based on new technologies, tools and methodologies
  • Innovates with practices and frameworks through experimentation to improve the team and their delivery and Coaches team/(s) to improve collaboration and self-organization


  • 3+ years of experience in people management
  • Significant project management and Agile delivery experience (5+ years minimum)
  • Executive presence and excellent communication skills with ability to tell a compelling story when communicating to Sr. Leadership
  • Experience working with international business/product teams and sr. leadership (especially with EMEA, APAC, LATAM) in a technical delivery capacity
  • Extensive experience working in a highly matrixed organization and interacting with SVP/VP level audience
  • Can easily delegate tasks, manage and divide workload fairly
  • Proven change management skills and can quickly adapt to fast-paced environment which changes frequently and dynamically
  • Self-driven individual who can easily engage stakeholders from other departments when needed to achieve results
  • Demonstrated ability to drive complex estimates that take one or more programs and projects into account and to effectively communicate risks and dependencies to executives and business partners
  • Demonstrated ability to manage risk and budget issues on large-scale programs and projects
  • Experience in delivering performance reviews and can deliver immediate feedback when required
  • Excellent organizational and problem-solving abilities
  • Experience working in both the Waterfall and Agile delivery methodologies


  • Experience working with and integrating delivery methods across teams. (Inclusive of Scrum, Kanban, Waterfall)
  • Practical understanding and hands on experience with scaled delivery methodologies (such as SAFe or Scrum at Scale)
  • Consulting experience
  • Software development skills
  • Agile certifications to include: CSM, CSP, PMI’s ACP, SAFe, or Lean Six Sigma

Preferred Education:



關於 Parks, Experiences and Products:

Parks, Experiences and Products 是公司全球業務的樞紐,透過主題樂園、度假村、郵輪和度假體驗以及消費品,包括玩具、服裝、書籍以至電玩遊戲等的各種消費品,將迪士尼的故事、卡通人物及特許授權產品融入生活。

關於 The Walt Disney Company:

華特迪士尼公司,以及其附屬公司及隸屬機構,是頂尖多元化國際家庭娛樂及媒體企業,業務遍及以下範疇:媒體網絡、樂園及度假區、影城娛樂、消費產品與互動媒體。迪士尼在 1920 年代起步之初,只是一間卡通工作室,發展至今已成為娛樂界的翹楚。迪士尼昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事及體驗;其故事、人物和體驗於世界各地均家傳戶曉。我們在 40 多個國家地區營運業務,僱員及演藝人員攜手協力,創造全球和當地都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Attractions Technology LLC, 其所屬的業務部門是 Parks, Experiences and Products

Walt Disney Attractions Technology LLC 是機會均等的僱主。申請人將獲考慮聘僱,而不分種族、膚色、宗教、性別、國籍、性取向、性別身份、殘疾或受保護退伍軍人身分。Disney 培養商業文化,所有人的想法和決策都有助我們發展、創新、創造最好的故事,並與瞬息萬變的世界息息相關。

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