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Be Part of the Story

Sr Mgr Engineering, Retail Technology

申請 稍後繼續申請 Job ID 10097738 職位地點 湾湖, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 張貼日期 2024/10/08

工作概要:

Job Overview

“We Power the Magic!” That’s our motto at Disney Experiences Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end-to-end digital and physical Guest experience for all technology and digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

This role is a part of the Retail & Restaurant Commerce Technology organization within Disney Experiences Technology & Digital. It works closely to ensure the seamless integration and functionality of the technologies that power our business. You will be responsible for strategizing, implementing, and supporting technology solutions that enhance operational efficiency and help staff deliver exceptional customer service. Including focuses on a broad range of technology solutions, including software and specialized hardware.

The Sr. Manager Engineering Retail technology, will report to the Director of Technology.

What You’ll Do

  • Develop and implement comprehensive technology support strategy aligned with business objectives to support operations and Guest experience
  • Lead the deployment and support of various technologies including POS systems, Kitchen Management Systems, mobile ordering systems, and other retail/restaurant specific applications running on enterprise managed customized hardware
  • Manage competing priorities between daily operations, strategic projects, and continuous improvement activities
  • Ensure compliance with data protection regulations and implement robust security measures to protect customer and business data (e.g.,PCI/SOX)
  • Develop training programs and provide technical support to food & beverage and retail operations teams on technology usage, troubleshooting, and best practices
  • Manage relationships with internal stakeholders, business partners, technology vendors and service providers, negotiate contracts, and ensure service level agreements are met.
  • Supervise the maintenance and management of retail IT infrastructure ensuring reliability, scalability, and security.
  • Ensure 24x7x365 support to maintain uninterrupted operations and promptly address any technology issues that may arise and lead the troubleshooting calls as required.
  • Planning and prioritization of software and hardware upgrades, implementations, and changes to meet and or exceed our overall systems availability metrics, inclusive of incident management, root-cause analysis and problem resolution

Required Qualifications & Skills

  • Deep understanding of retail and restaurant operations, industry trends, and emerging technologies impacting the retail and restaurant sector.
  • Minimum 10+ years of related experience in managing technology operations preferably in a retail and restaurant environment, with at least 3 years in a senior leadership role.
  • Experience leading technical sustainment teams providing 24x7x365 support of business-critical applications.
  • Exceptional communication skills with the ability to collaborate and influence effectively with cross-functional teams and stakeholders at all levels.
  • Excellent analytical and problem-solving abilities, with a proactive approach to identifying and addressing technology issues.
  • Excel at short-term tactical decision-making which supports long-term strategy.
  • Prepare and deliver compelling presentations to senior executives on technology strategies, project updates, and ROI analyses.
  • Manage the technology budget, ensuring cost-effective solutions and alignment with financial goals
  • Solid understanding of the software development life cycle SDLC (e.g. requirements, analysis, design, implementation, testing, and documentation) and associated execution models (e.g. Waterfall, Agile, Iterative Development, etc.).
  • Able to resolve matters/issues positively, collaboratively, and respectfully.
  • Experience managing virtual teams and work with resources in multiple sites (onsite, offshore, near shore)
  • Experience managing and supporting POS applications with both client-server architecture and cloud-native architecture.
  • Experience delivering new software and hardware applications using cutting-edge technologies
  • Experience with cloud infrastructure technologies with AWS, Azure, and Google Cloud Provider .

Preferred Qualifications

  • Relevant certifications such as PMP, CISSP, ITIL or similar IT service management framework
  • Experience with PCI & SOX compliance
  • Expertise with Cloud architecture, infrastructure design, DevOps and automation.
  • Experience with Project Management
  • Expertise with Device Management
  • Familiarity with ITSM
  • Experience with application monitoring tools like Splunk, APM

Education

  • BA/BS in Computer Science, Engineering, Information Technology, or related field

#DISNEYTECH

#LI-AF2

其他資訊:

DISNEYTECH


關於 Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等,將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩,在美國、歐洲和亞洲擁有六大度假勝地;一流的郵輪航線;廣受歡迎的度假擁有權計劃;以及屢獲殊榮的家庭探險導遊業務。此外,迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一,以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Attractions Technology LLC, 其所屬的業務部門是 Disney Experiences

Walt Disney Attractions Technology LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會,不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境,並與瞬息萬變的世界息息相關。

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