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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Senior Operations Manager

申請 稍後繼續申請 Job ID 10043854 職位地點 布埃纳文图拉湖, 佛罗里达州, 美國 有意工作的公司 Walt Disney World Resort 張貼日期 2023/03/16


As a Senior Operations Manager for Distribution Services, you will be a leader of leaders, providing operational, strategic, tactical, and technology expertise. You will be responsible for the Food & Beverage, General Supply, and Long-term Storage operations. In addition to day-to-day distribution responsibilities, you’ll also be tasked with direct management of Food Safety and The Warehouse Management System.

This position will report to the Manager-Distribution Services.

Job Requirements

  • Implement/drive continuous operational improvements based on analytical data and cast/employee/client feedback
  • Supervise and monitor daily activities in all operations (F&B, Gen Supply, Long-term Storage)
  • Mentor and support implementation of initiatives that improve safety performance; deliver safety training; be a role model for safety awareness in all operations; implement corrective action plans as needed
  • Be responsible for the food safety program and annual certification audit
  • Cast/employee regulatory training
  • Understand and be able to operate within local Warehouse Management System; system super-user
  • Direct report (salaried leader) development
  • Lead hourly hiring process; anticipate staffing needs and scheduling requirements
  • Workflow scheduling and partnership with vendors/suppliers
  • Monitor daily operational metrics such as fill rate, order accuracy, management of late and ER orders, etc.
  • Manage annual operating plan (AOP) for the area including labor and operating expenses; capital/direct purchase needs for all operations
  • Ensure compliance with all operating guidelines, safety regulations, and the local union contract
  • Coordinate environmental initiatives to reduce landfill disposals
  • Monitor individual and team performance measures; develop productivity improvement initiatives; lead performance management accountability for all operations
  • Develop key internal/external partnerships
  • Develop and present projects, initiatives, investigations, training, etc. to various internal/external groups

Basic qualifications

  • 3+ years of leading in a supply chain, logistics, or related field
  • Organizational and time management skills
  • Computer proficiency to include Windows and Microsoft Suite
  • Demonstrated problem-solving skills, as well as continuous improvement process skills
  • Ability to manage conflict/resolution
  • Ability to be flexible with work schedule, including nights, weekends, and holidays
  • Proven experience and strong understanding of operational systems, with a preference for WMS systems
  • Strong Customer Service orientation

Preferred Qualifications

  • Demonstrated budget and scheduling management skills
  • Bi-lingual (Spanish a plus)
  • Experience in the application of Lean Manufacturing Principles
  • Experience in leading in a union environment
  • Project management skills and ability
  • Understanding of 5S and KAIZEN principles
  • Leading of salaried leaders

Required Education

  • Bachelor's degree in business, logistics, supply chain, or related field

Preferred Education

  • Master's degree or equivalent
  • PMP

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

#LI-ML3, safety22, #DPEPFLA

關於 Walt Disney World Resort:

自 1971 年開幕以來,華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日,來自世界各地數以億計的賓客均慕名而來,到訪這個奇幻之地,享受一趟迪士尼假期。透過創意、創新和科技的結合,度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承,透過無與倫比的細節和超卓的賓客服務,將迪士尼的魔法栩栩如生地呈現於賓客眼前。

關於 The Walt Disney Company:

The Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,業務遍及以下範疇:Disney Entertainment、ESPN、Disney Parks 及 Experiences and Products。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc., 其所屬的業務部門是 Walt Disney World Resort

Walt Disney Parks and Resorts U.S., Inc. 是機會均等的僱主。申請人將獲考慮聘僱,而不分種族、膚色、宗教、性別、國籍、性取向、性別身份、殘疾或受保護退伍軍人身分。Disney 培養商業文化,所有人的想法和決策都有助我們發展、創新、創造最好的故事,並與瞬息萬變的世界息息相關。

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