Senior Event Services Manager申請 稍後繼續申請 Job ID 911751BR 職位地點 大嶼山, 香港 有意工作的公司 Hong Kong Disneyland Resort 張貼日期 2022/06/23
工作概要:Working closely with event sales teams in each market, the job holder will be responsible for overall management of Event Services team and deliver the highest quality service at Disney standard to various kinds of Business Solutions & Events (BS&E) events, including corporate events, wedding events, and social catering events.
- Lead a team of Event Services professionals to manage and deliver various types of BS&E events that take place in the resort hotels and in Hong Kong Disneyland Park, and ensure the team consistently offer world-class level of service to drive client and guest satisfaction for each event;
- Drive creation and capturing of upselling/ cross-selling opportunities during the course of event management and delivery with each client, and contribute to revenue generation under overall BS&E team;
- Lead and support the team on problem solving and solution formulation during the event delivery process, when there are conflicts/ inconsistency among clients’ requests, standards/ requirement from internal stakeholders, available resources, government regulations, etc.;
- Lead the team to maintain high standard of storage and upkeep for key reusable amenities and props for BS&E event formats, and/ or to request replenishment of consumable items when necessary, in close collaboration with different vendors and internal partners;
- Drive knowledge management efforts among the team, to ensure all team members have the training and resources to carry out their current responsibilities and get ready for more, as well as continuous product, process, systems and operational knowledge refresh;
- Continuously explore ways to streamline and improve event management and delivery processes, to improve work efficiency and quality;
- Act as a primary internal point of contact for the team in terms of different operational issues, or cross-department projects/initiatives.
- Bachelor degree or above;
- At least 7 years of event management experience with a luxury hotel/ resort/ venue, with extensive knowledge in hospitality management, food & beverage and banquet catering operations.
- Experience with operational teams within Hong Kong Disneyland and/ or experience in handling sizable groups and events would be an advantage;
- Demonstrated track-record and ability to lead a team;
- Be able to work independently and under pressure, in an ever-changing business environment;
- Excellent presentation, problem solving, negotiations and coaching skills;
- Excellent written (English and Chinese) and verbal (English, Cantonese, Mandarin) communication skills.
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關於 Hong Kong Disneyland Resort:
關於 The Walt Disney Company:
華特迪士尼公司，以及其附屬公司及隸屬機構，是頂尖多元化國際家庭娛樂及媒體企業，業務遍及以下範疇：媒體網絡、樂園及度假區、影城娛樂、消費產品與互動媒體。迪士尼在 1920 年代起步之初，只是一間卡通工作室，發展至今已成為娛樂界的翹楚。迪士尼昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事及體驗；其故事、人物和體驗於世界各地均家傳戶曉。我們在 40 多個國家地區營運業務，僱員及演藝人員攜手協力，創造全球和當地都珍愛的娛樂體驗。
此职位隶属于 Hongkong International Theme Parks Limited, 即我们称为 Hong Kong Disneyland Resort 业务的一部分。