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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Senior Event Services Manager

申請 稍後繼續申請 Job ID 911751BR 職位地點 大嶼山, 香港 有意工作的公司 Hong Kong Disneyland Resort 張貼日期 2022/06/23

工作概要:

Working closely with event sales teams in each market, the job holder will be responsible for overall management of Event Services team and deliver the highest quality service at Disney standard to various kinds of Business Solutions & Events (BS&E) events, including corporate events, wedding events, and social catering events.

職責:

  • Lead a team of Event Services professionals to manage and deliver various types of BS&E events that take place in the resort hotels and in Hong Kong Disneyland Park, and ensure the team consistently offer world-class level of service to drive client and guest satisfaction for each event;
  • Drive creation and capturing of upselling/ cross-selling opportunities during the course of event management and delivery with each client, and contribute to revenue generation under overall BS&E team;
  • Lead and support the team on problem solving and solution formulation during the event delivery process, when there are conflicts/ inconsistency among clients’ requests, standards/ requirement from internal stakeholders, available resources, government regulations, etc.;
  • Lead the team to maintain high standard of storage and upkeep for key reusable amenities and props for BS&E event formats, and/ or to request replenishment of consumable items when necessary, in close collaboration with different vendors and internal partners;
  • Drive knowledge management efforts among the team, to ensure all team members have the training and resources to carry out their current responsibilities and get ready for more, as well as continuous product, process, systems and operational knowledge refresh;
  • Continuously explore ways to streamline and improve event management and delivery processes, to improve work efficiency and quality;
  • Act as a primary internal point of contact for the team in terms of different operational issues, or cross-department projects/initiatives.

基本條件:

  • Bachelor degree or above;
  • At least 7 years of event management experience with a luxury hotel/ resort/ venue, with extensive knowledge in hospitality management, food & beverage and banquet catering operations.
  • Experience with operational teams within Hong Kong Disneyland and/ or experience in handling sizable groups and events would be an advantage;
  • Demonstrated track-record and ability to lead a team;
  • Be able to work independently and under pressure, in an ever-changing business environment;
  • Excellent presentation, problem solving, negotiations and coaching skills;
  • Excellent written (English and Chinese) and verbal (English, Cantonese, Mandarin) communication skills.

其他資訊:

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關於 Hong Kong Disneyland Resort:

香港迪士尼樂園度假區致力為不同國籍及年齡的賓客呈獻與別不同的迪士尼奇妙體驗。香港是全球第五個設有迪士尼樂園的城市,其優美景致、活力及多元文化啟發幻想工程師創造出多個香港迪士尼樂園獨有的遊樂設施。

香港迪士尼樂園共有七個主題區:包括探險世界、幻想世界、灰熊山谷、美國小鎮大街、迷離莊園、明日世界及反斗奇兵大本營。主題區內設有主題遊樂設施、娛樂表演、互動體驗、餐飲服務、商品店舖及小食亭。此外,樂園每天帶來巡遊表演及夜間活動節目。而度假區內設有三間主題酒店,包括香港迪士尼樂園酒店、迪士尼探索家度假酒店、迪士尼好萊塢酒店。

至今,樂園度假區已接待逾千萬本地及海外賓客,而據香港旅遊業統計顯示,打從2006年起樂園已是香港五大最受旅客歡迎的景點之一。

關於 The Walt Disney Company:

華特迪士尼公司,以及其附屬公司及隸屬機構,是頂尖多元化國際家庭娛樂及媒體企業,業務遍及以下範疇:媒體網絡、樂園及度假區、影城娛樂、消費產品與互動媒體。迪士尼在 1920 年代起步之初,只是一間卡通工作室,發展至今已成為娛樂界的翹楚。迪士尼昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事及體驗;其故事、人物和體驗於世界各地均家傳戶曉。我們在 40 多個國家地區營運業務,僱員及演藝人員攜手協力,創造全球和當地都珍愛的娛樂體驗。

此职位隶属于 Hongkong International Theme Parks Limited, 即我们称为 Hong Kong Disneyland Resort 业务的一部分。

申請 稍後繼續申請