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Senior Data Analyst - Subscriber Lifecycle Analytics

申請 稍後繼續申請 Job ID 10076554 職位地點 圣莫尼卡, 加利福尼亚州, 美國 / 纽约, 纽约州, 美國 有意工作的公司 Disney Direct to Consumer 張貼日期 2024/02/01


About The Role & Team

The Subscriber Lifecycle Analytics team is looking for a Senior Data Analyst who will help to measure, understand, and take action to mitigate subscriber churn across a growing ecosystem of Disney’s streaming service offerings (Disney+, Hulu, and ESPN+). Our team masters exploratory data analysis, advanced reporting, data visualization and storytelling to deliver actionable insights and provide recommendations to drive business decision-making. This team collaborates cross-functionally across the Direct to Consumer organization as well as with stakeholders from business units across The Walt Disney Company to generate insightful, compelling, and strategic analyses. This role will build strong relationships and partner closely with Finance, Business Operations, Business Strategy, and other Analytics teams to ensure the business understands complex retention trends and implications for strategic decision making.  The team’s work will drive the development of business and operational plans that are expected to have broad influence at all levels of the organization.


What You'll Do

  • Communicate complex trends and churn drivers to a wide array of business stakeholders with varying technical expertise from operational teams to executive audiences, both in oral presentations and via written reports

  • Partner closely with business stakeholders (Product, Business Operations, Finance, Marketing etc.) to identify and unlock opportunities for improved subscriber retention

  • Create and maintain operational dashboards in Tableau and Looker to understand performance over time, enable efficient exploratory analysis, and equip partners with self-serve tools

  • Translate complex business questions into SQL including proper cohorting, calculations, filtering criteria and/or aggregations

  • Partner with Data Science teams to uplevel analyses using clustering/segmentation, regression modeling, and/or predictive modeling


Key Qualifications

  • 5+ years of strategic analysis to inform product or business decision making

  • 3+ years of hands-on analytical work experience with SQL (ETL ownership, complex transformations, development of “analytical” datasets) 

  • Strong analytical skills with the ability to apply business strategy to data analysis and recommendations

  • Ability to think strategically, analyze and interpret first and third party information

  • Experience manipulating large data sets and interpreting data trends using a multitude of disparate data sources and tools

  • Expertise with data exploration and data visualization tools like Tableau or Looker

  • Strong analytical and technical skills to troubleshoot issues, analyze the cause, quickly come-up with possible solutions, document the changes, and communicate organizational impact

  • Strong experience in documenting the data requirements, data strategy, data rules (standardization, cleansing, and validation)

Nice To Haves

  • Experience in the streaming media industry and/or supporting a direct-to-consumer or subscription-based product

  • Experience in the technology industry and knowledge of how to build and implement data products

  • Experience presenting data stories to executive audiences

  • Experience operating in an SDLC environment and deploying code

Required Education

  • Bachelor’s degree in Analytics, Computer Science, Statistics, Economics, Mathematics, Marketing, a related field, and/or relevant work experience

The hiring range for this position in Santa Monica, CA is $112,600 to $151,000, and in New York, NY is $118,000 to $158,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

關於 Disney Direct to Consumer:

Disney 的直接消費者團隊負責監督 Disney Entertainment 中的 Hulu 和 Disney+ 串流業務,協助將 The Walt Disney Company 一流的故事講述給世界各地的粉絲和家庭。

關於 The Walt Disney Company:

The Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,業務遍及以下範疇:Disney Entertainment、ESPN、Disney Parks 及 Experiences and Products。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Streaming Services LLC, 其所屬的業務部門是 Disney Direct to Consumer

Disney Streaming Services LLC 是提供平等機會的僱主。申請人將獲考慮聘僱,而不分種族、膚色、宗教、性別、年齡、國籍、性取向、性別身份、殘疾、受保護退伍軍人身份或聯邦、州份或地方法律所禁止的任何其他基礎。Disney 培養商業文化,所有人的想法和決策都有助我們發展、創新、創造最好的故事,並與瞬息萬變的世界息息相關。

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