Sales Support and Services Manager, Disney Vacation Club

工作概要:

As the Sales Support and Services Manager for Disney Vacation Club, you will provide guidance and mentorship to teams of DVC Cast Members, which comprises over 200+ Cast Members, while also overseeing the labor requirements and management of the DVC Sales Organization. You will play a vital role in implementing and coordinating DVC's presence onboard Disney Cruise Line, at the Walt Disney World Resort, and during virtual event productions, while also providing daily operational support to both the Sales and Lead Generation teams and promoting growth and flexibility across various aspects of the overall operation.

The Sales Support and Services Manager will report to the Sales Operations Manager and sits in Lake Buena Vista, FL.

Job Responsibilities:

• Lead various areas of the operation, including multiple Sales Centers around Disney Property, virtually, and aboard Disney Cruise Line, ensuring the infrastructure and resources are efficiently managed.

• Provide guidance and mentorship to the Operations team, enabling them to achieve elevated levels of service for both Cast and Guests

• Effectively communicate team expectations, supervise team performance, and evaluate individual contributions to drive improvements in operational efficiency

• Focus on enhancing the guest experience and optimizing resource utilization, with an emphasis on the sales process, customer engagement, and conversion strategy, ensuring that collateral materials and production elements align with this goal.

• Implement strategic programs while fostering a positive approach to change management among Cast members in a dynamic, high-paced work environment with shifting priorities

• Collaborate with leaders from Non-Operations departments to provide valuable input and guidance to the Sales and Lead Generation team operating within the Sales Operation, including DVC Associates and DVC Guides to ensure that training and development initiatives are in sync with performance feedback.

• Manage and coordinate DVC's presence onboard Disney Cruise Line, including transportation logistics, guest communication, and integration with the cruise line's operations.

• Oversee virtual event productions, ensuring seamless communication and integration of virtual sales operations, while also optimizing the use of technology for training and development purposes.

• Collaborate with operations teams at Walt Disney World Resort to align sales strategies, infrastructure needs, and guest experience enhancements.

• Ensure that the necessary infrastructure, both physical and technological, is in place to support sales operations across various locations.

• Collaborate with production teams to create effective collateral materials that support sales efforts and enhance the guest experience.

Basic Qualifications:

• 3+ years of experience supporting sales team operations

• Understanding of the sales process including customer engagement and conversion strategy

• Understanding of labor and auditing functionality crucial for managing operational resources

• Ability to identify, nurture, and invest in talent within your team to promote engagement, collaboration, and overall job satisfaction

• Capability to lead and supervise Cast performance and drive operational improvements

• Commitment to diversity and encouraging an inclusive work environment

• Ability to collaborate with partners and provide solutions that align with strategic goals and support decision-making processes

• Proficiency in prioritizing and managing projects and deadlines in a dynamic and ever-evolving environment

• Proficiency in facilitating presentations in front of groups

• Advanced proficiency in using various computer programs, including video conferencing tools such as Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint

• Available to travel and work onboard Disney Cruise Line

• Ability to be flexible with work schedule, including nights, weekends and holidays

Preferred Qualifications:

• 2+ years of experience as Guest Experience Manager

• Knowledge of Walt Disney World policies and procedures

• Workforce Management Experience

• Experience with continuous improvement processes

• Experience effectively managing vendor relationships

• Proficiency in using software such as Avaya / Telecom and customer relationship management (CRM) programs

• Experience with IT systems to design virtual presentation sessions

Required Education:

• High School Diploma or equivalent

Preferred Education:

• Bachelor's degree or equivalent experience

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

About The Walt Disney Company

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.