Skip to Main Content
The Walt Disney Company. Be you. Be here. Be part of the story.

Be Part of the Story

Sales Support and Services Manager, Disney Vacation Club

申請 稍後繼續申請 Job ID 10061159 職位地點 布埃纳文图拉湖, 佛罗里达州, 美國 有意工作的公司 Disney Vacation Club 張貼日期 2023/09/19


As the Sales Support and Services Manager for Disney Vacation Club, you will provide guidance and mentorship to teams of DVC Cast Members, which comprises over 200+ Cast Members, while also overseeing the labor requirements and management of the DVC Sales Organization. You will play a vital role in implementing and coordinating DVC's presence onboard Disney Cruise Line, at the Walt Disney World Resort, and during virtual event productions, while also providing daily operational support to both the Sales and Lead Generation teams and promoting growth and flexibility across various aspects of the overall operation.

The Sales Support and Services Manager will report to the Sales Operations Manager and sits in Lake Buena Vista, FL.

Job Responsibilities:

  • Lead various areas of the operation, including multiple Sales Centers around Disney Property, virtually, and aboard Disney Cruise Line, ensuring the infrastructure and resources are efficiently managed.

  • Provide guidance and mentorship to the Operations team, enabling them to achieve elevated levels of service for both Cast and Guests

  • Effectively communicate team expectations, supervise team performance, and evaluate individual contributions to drive improvements in operational efficiency

  • Focus on enhancing the guest experience and optimizing resource utilization, with an emphasis on the sales process, customer engagement, and conversion strategy, ensuring that collateral materials and production elements align with this goal.

  • Implement strategic programs while fostering a positive approach to change management among Cast members in a dynamic, high-paced work environment with shifting priorities

  • Collaborate with leaders from Non-Operations departments to provide valuable input and guidance to the Sales and Lead Generation team operating within the Sales Operation, including DVC Associates and DVC Guides to ensure that training and development initiatives are in sync with performance feedback.

  • Manage and coordinate DVC's presence onboard Disney Cruise Line, including transportation logistics, guest communication, and integration with the cruise line's operations.

  • Oversee virtual event productions, ensuring seamless communication and integration of virtual sales operations, while also optimizing the use of technology for training and development purposes.

  • Collaborate with operations teams at Walt Disney World Resort to align sales strategies, infrastructure needs, and guest experience enhancements.

  • Ensure that the necessary infrastructure, both physical and technological, is in place to support sales operations across various locations.

  • Collaborate with production teams to create effective collateral materials that support sales efforts and enhance the guest experience.

Basic Qualifications:

  • 3+ years of experience supporting sales team operations

  • Understanding of the sales process including customer engagement and conversion strategy

  • Understanding of labor and auditing functionality crucial for managing operational resources

  • Ability to identify, nurture, and invest in talent within your team to promote engagement, collaboration, and overall job satisfaction

  • Capability to lead and supervise Cast performance and drive operational improvements

  • Commitment to diversity and encouraging an inclusive work environment

  • Ability to collaborate with partners and provide solutions that align with strategic goals and support decision-making processes

  • Proficiency in prioritizing and managing projects and deadlines in a dynamic and ever-evolving environment

  • Proficiency in facilitating presentations in front of groups

  • Advanced proficiency in using various computer programs, including video conferencing tools such as Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint

  • Available to travel and work onboard Disney Cruise Line

  • Ability to be flexible with work schedule, including nights, weekends and holidays

Preferred Qualifications:

  • 2+ years of experience as Guest Experience Manager

  • Knowledge of Walt Disney World policies and procedures

  • Workforce Management Experience

  • Experience with continuous improvement processes

  • Experience effectively managing vendor relationships

  • Proficiency in using software such as Avaya / Telecom and customer relationship management (CRM) programs

  • Experience with IT systems to design virtual presentation sessions

Required Education:

  • High School Diploma or equivalent

Preferred Education:

  • Bachelor's degree or equivalent experience

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at

About The Walt Disney Company

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

關於 Disney Vacation Club:

Disney Vacation Club 是度假所有權領導者,並為家庭提供靈活的度假計劃。 Disney Vacation Club 演藝人員為入住 14 間 Disney Vacation Club 目的地中任何一間酒店的會員和賓客帶來 Disney 的神奇魔力,包括 Walt Disney World Resort;Disneyland Resort;Hilton Head Island、South Carolina 以及 Vero Beach、Florida。

關於 The Walt Disney Company:

The Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,業務遍及以下範疇:Disney Entertainment、ESPN、Disney Parks 及 Experiences and Products。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Vacation Development, Inc., 其所屬的業務部門是 Disney Vacation Club

Disney Vacation Development, Inc. 是提供平等機會的僱主。申請人將獲考慮聘僱,而不分種族、膚色、宗教、性別、年齡、國籍、性取向、性別身份、殘疾、受保護退伍軍人身份或聯邦、州份或地方法律所禁止的任何其他基礎。Disney 培養商業文化,所有人的想法和決策都有助我們發展、創新、創造最好的故事,並與瞬息萬變的世界息息相關。

申請 稍後繼續申請