Guest Exp Manager-Housekeeping
申請 稍後繼續申請 Job ID 10101610 職位地點 安那罕, 加利福尼亚州, 美國 有意工作的公司 Disneyland Resort 張貼日期 2024/10/09工作概要:
The Housekeeping Guest Experience Manager leads the daily operations of the housekeeping team including Reception and Lost & Found. This individual works with Guests, Cast Members, external service providers, the local community, and partners daily to provide a seamless arrival experience and delivery of clean and ready rooms for guest arrival. To aid them, they use a complex property management system and other multi-functional hotel/guest services systems.
You will report to the Executive Housekeeper.
Responsibilities/You Will:
- Exercise leadership - Lead a team of hourly Housekeeping Cast Members while focusing and delivering on safety, courtesy, show and efficiency. Recognize and coach a diverse team of Cast Members.
- Conduct regular meetings with Cast Members to communicate relevant information.
- Ensure a seamless arrival experience for Guests.
- Manage the Housekeeping Operations – You will spend up to 80% of each day working in the operating area and working with Guests and Cast Members. Make daily operational decisions that benefit Guests, Cast Members and the business.
- Support training - Maintain current training proficiencies and confirm training and recertification completed by Cast Members.
- Position for success - Support local projects and anticipate/address potential impacts to the Guest and Cast experience.
- Partner with key players - Communicate and partner with other leaders, peers and partners to ensure smooth daily operations.
- Monitor daily staffing levels and forecast labor coverage needs based on business demand.
- Exceed guest expectations that yield results and positive guest feedback.
- Partner with the Front Office team to ensure delivery of clean and ready rooms for guest arrival.
Basic Qualifications/You Will Have:
- Minimum 3 years of Front Desk or Housekeeping leadership/managerial experience.
- Demonstrated leadership experience with the ability to function in a team. environment. Hold self and others accountable, and the ability use partnership and networking skills to resolve conflict and problems.
- Experience leading a multicultural team and passion for developing others
- Experience partnering with fellow Cast Members to move the operation forward to the next level of excellence.
- Experience understanding the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.).
- Demonstrated skills to inspire and effect change.
- Effectively communicate with empathy in written and verbal form.
- Demonstrated organization, multi-tasking and time management skills with attention to detail.
- Demonstrated skills to see responsibilities through to completion.
- Maintain positivity and a cast focus to engage and develop a diverse, multi-lingual team.
- Proficient in basic computer functions necessary to operate in a Windows environment and adapt to new technology.
- Availability to work a flexible work schedule, including weekends, variable shifts and holidays.
Preferred Qualifications:
- Previous experience with Opera Property Management System or related property management systems.
- Previous experience working in a housekeeping role or knowledge of chemicals, materials, cleaning technique and equipment.
- Experience in a Forbes rated hotel or equivalent.
- Demonstrated multilingual skills.
- Prior leadership experience in a unionized environment.
Required Education:
High school diploma or equivalent.
Preferred Education:
Bachelor's degree in hospitality or a related field and or equivalent job experience.
The hiring range for this position is $70,000.00-$85,000.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
關於 Disneyland Resort:
當時,Walt Disney 在 1955 年 7 月 17 日為 Disneyland 開幕,他表示它能夠成為「全世界的歡樂和靈感來源」。自那以後,Disneyland Resort 接待了超過 8 億位客人,擴展至大約 500 英畝,涉及方方面面,成為世界級的家庭度假勝地,擁有兩個知名的 Disney 主題公園、三間酒店和令人興奮的購物,名為 Downtown Disney District。組合創造力、技術和創新,度假村將講故事帶到新高度,每天和 Disneyland Resort 演藝人員為成千上萬位客人帶來 Disney 的神奇魔力。
關於 The Walt Disney Company:
Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc., 其所屬的業務部門是 Disneyland Resort。
Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會,不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境,並與瞬息萬變的世界息息相關。