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Catering & Convention Services Assistant Director

申請 稍後繼續申請 Job ID 10076230 職位地點 安那罕, 加利福尼亚州, 美國 有意工作的公司 Disneyland Resort 張貼日期 2024/04/22


The Catering and Convention Services Assistant Director provides direct leadership for up to 8 Cast Members in the Catering and Convention Services organization at the Disneyland Resort. You will be responsible for working directly with clients across multiple market segments to plan programs at the Disneyland Resort. You will be responsible for developing a high-performance team, ensuring direct and indirect reports are well trained in their roles, and provide clients and operating partners with excellent work product. You may be required to be the primary Catering and Convention Services contact for high-profile organizations. Additionally, you will be responsible for one of our resort hotels and/or theme park events business and function as the primary advocate for group events within the facilities. This will require working directly with operational leaders to ensure the best possible outcome for events of all sizes. A high degree of competence is required in event planning, menu design, banquet operations, hotel operations and creative problem solving. As a leader, you will model the highest standards of professionalism and embrace the expectations of The Walt Disney Company. This is a site-based role with limited options for remote work.

You will report to Catering and Convention Services Director.


  • Provide tactical leadership for approximately (8) Catering and Convention Services Cast members to ensure a high-quality experience for our clients, partners and guests.

  • Collaborate with operational and support partners to improve processes and outcomes for our Cast and Clients.

  • Engage with leaders within the Sales teams to ensure the teams demonstrate a high level of collaboration and support.

  • Gain expertise in critical systems that support the line of business.

  • Engage with core operating partners to develop improved product and services for our clients and events.

  • Manage assigned vendor relationships to ensure compliance with all Disney policies and achievement of any contractual vendor requirements.

  • Participate in developing revenue and/or cost forecasting as required.

  • Develop the skills of direct reports to ensure the Cast exceed client and partner expectations and ensure the Cast are prepared for professional growth.

  • Ensure banquet event orders are accurate, timely and informative for operating partners.

  • Ensure Cast receive timely and constructive feedback in an on-going fashion according to company policies.

  • Collaborate with leaders in developing business growth plans.

  • Identify and remove barriers that negatively impact Cast satisfaction or productivity.

  • Develop management reporting to support the business.

  • Evaluate internal Catering and Convention Services policies and make changes that benefit Cast, Clients and Partners.

  • Cultivate Food and Beverage knowledge within the Catering and Convention Services teams.

  • Maintain a high degree of visibility within the hotels to ensure group and event business is supported and valued.

  • Champion a culture of Diversity, Equity, Inclusion, Collaboration, Creativity and Innovation.

Basic Qualifications:

  • 7 years of progressive leadership experience in the lodging industry.

  • Experience in leading teams and managing departmental budgets, forecasts and operating standards.

  • Direct experience in event management, catering, convention services and/or the culinary profession.

  • Proficiency in Sales and Catering booking systems.

  • Proficiency in Microsoft Office programs and applications.

  • Understanding of event technology and support services such as rigging, exhibits set-up, fire marshal codes and event set-up standards.

  • Experience working in cross-functional teams, establishing a collaborative and supportive process for issues identification and process improvement.

  • Entrepreneurial spirit and ability to drive risk-taking.

  • Current knowledge of industry trends in meetings and events.

  • Strong attention to detail and personal organization skills.

  • Strong verbal and written communication skills.

  • Role requires weekends, holidays and evening schedule pending client events.

Preferred Qualifications:

  • Major hotel brand or convention hotel experience in a leadership role.

  • Current experience leading event operations or catering and convention services teams.

  • Culinary knowledge and skills related to banquet menu planning for groups of all sizes.

  • Understanding of yield management and profit improvement strategies in the events business segment.

  • Certifications related to food, beverage or event planning.

Required Education:

  • Bachelor’s Degree or Equivalent level of experience.

The hiring range for this position is $123,000-165,000. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

關於 Disneyland Resort:

當時,Walt Disney 在 1955 年 7 月 17 日為 Disneyland 開幕,他表示它能夠成為「全世界的歡樂和靈感來源」。自那以後,Disneyland Resort 接待了超過 8 億位客人,擴展至大約 500 英畝,涉及方方面面,成為世界級的家庭度假勝地,擁有兩個知名的 Disney 主題公園、三間酒店和令人興奮的購物,名為 Downtown Disney District。組合創造力、技術和創新,度假村將講故事帶到新高度,每天和 Disneyland Resort 演藝人員為成千上萬位客人帶來 Disney 的神奇魔力。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Destinations, LLC, 其所屬的業務部門是 Disneyland Resort

Disney Destinations, LLC 是提供平等機會的僱主。申請人將獲考慮聘僱,而不分種族、膚色、宗教、性別、年齡、國籍、性取向、性別身份、殘疾、受保護退伍軍人身份或聯邦、州份或地方法律所禁止的任何其他基礎。Disney 培養商業文化,所有人的想法和決策都有助我們發展、創新、創造最好的故事,並與瞬息萬變的世界息息相關。

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