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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Analyst, Research (In Park Measurement)

申請 稍後繼續申請 Job ID 10037655 職位地點 大嶼山, 香港 有意工作的公司 Hong Kong Disneyland Resort 張貼日期 2023/01/09


Execute guest behavioral and perceptual measurements to provide decision support to company-wide reporting processes in operations performance, customer service, marketing, forecasting, revenue management.

Job responsibilities

  • Execute in-park customer satisfaction survey measurements (both Continuous Park evaluation and other ad hoc/ event evaluation) and generate key performance indicators in Guest Satisfaction Measurement studies for company-wide usage to Business Performance Team and across departments. Assist in Cast Members related studies to provide deep dive understanding on Casts’ needs.
  • Prepare and communicate research results across departments with primary focus of in-park operations, food and beverage/merchandise, secondary focus on finance, revenue management and marketing.
  • Collaborate with frontline operations teams in park, food & beverage and merchandise departments to ensure information is collected systematically with minimal disturbance to customers.
  • Execute Sales & Trade measurements to track satisfaction of business customers and trade partners through key studies to help fine-tune sales operations strategy.
  • Conduct data analysis and draft actionable recommendations to operational or business problems based on in-park guest satisfaction studies.

Job requirements

  • Bachelor’s degree in marketing, communications, applied mathematics, statistics, business or social sciences.
  • At least 2 years of relevant experience in executing customized quantitative research projects. Balanced skills in qualitative research / focus group moderation a plus.
  • Solid knowledge in customized market research projects, with progressive experience gained from International Market Research environment. Ability to handle technically complex projects.
  • Experience in quantitative analysis, working knowledge in executing customer satisfaction studies.
  • Ability to translate technical findings into actionable recommendations based on user-friendly reports and presentations.
  • Must have demonstrated ability in report writing and/or business review presentations. 
  • Ability to work with multiple stakeholders and handle multiple work assignments with high standards.
  • Must be capable of working independently on programs and projects, but must have the maturity to seek guidance /approval & communicate appropriate
  • Good command of both spoken and written English and Chinese


關於 Hong Kong Disneyland Resort:




關於 The Walt Disney Company:

The Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,業務遍及以下範疇:Disney Entertainment、ESPN、Disney Parks 及 Experiences and Products。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 HK International Theme Parks Limited, 其所屬的業務部門是 Hong Kong Disneyland Resort

申請 稍後繼續申請